Return & Refund Policy – bucket.pk

At bucket.pk, we strive to ensure our customers receive exactly what they order. We provide detailed product descriptions and images with each listing to avoid confusion. However, in rare cases where a customer wishes to request a replacement or refund, our policy is as follows:

General Conditions for Return/Exchange

We will accept a return or exchange only if all the following conditions are met:

☑ Notification within 7 days — You must inform us within 7 calendar days from the date of delivery.

☑ Mismatch or defect — The product delivered is different from the one ordered, or has a manufacturing defect.

☑ Unused & unopened — The product must be in its original condition, unused, unopened, and with all original tags and packaging intact.

☑ Price match for exchange — Both exchange items must be of the same price, or the customer must pay the price difference.

☑ Shipping charges — If there is no fault in the order but you still wish to exchange, you will bear both return and re-shipment costs.

☑ Refunds (non-card orders) — If you do not wish to exchange, we can process a refund within 24–48 business hours after receiving the returned product in acceptable condition. For Cash-on-Delivery (COD) orders, refunds will only be processed once we have received the payment from the courier for your original order.

Special Non-Returnable & Non-Exchangeable Items

To safeguard our platform and sellers, the following items are not eligible for return or exchange:

  • Sale/discounted items — All products sold under special promotions, discounts, or clearance sales are final sale.

  • Items with confirmed pre-delivery media — If clear and authentic photos or videos of the actual product were shared with you before purchase, returns or exchanges will not be accepted unless the delivered product is materially different from the shared media.

  • Shipment damages — Though we take great care in securely packing all items, we do not accept returns, refunds, or compensation for damages that occur during shipping.

Proof Required for Mismatch Claims

For claims of mismatch or wrong item delivery :

  • You must record a clear unboxing video of the package at the time of opening.

  • The shipping label on the package must be clearly visible in the video.

  • Without this video proof, such claims cannot be processed.

Card Payment Refunds

For orders paid via debit/credit card:

  • Refunds will be issued to the same card used during the purchase.

  • The refund process may take 10–15 business days, as required by the third-party payment gateway provider.